Recovery Unplugged’s admissions team faced a major coverage gap: 487 hours of staff PTO across July and August left nearly a quarter of their call center offline. In behavioral health — where unanswered calls mean lost admissions — this level of reduced capacity typically results in longer wait times, missed opportunities, and decreased performance.
Instead of bringing in temporary staff or accepting lower service levels, Recovery Unplugged deployed RVK AI to fully replace the lost coverage. RVK AI handled every call, qualified new inquiries, and routed admissions opportunities without interruption — maintaining performance and preventing any drop in admissions despite the extensive PTO.
487 hours of lost staff coverage fully replaced by AI
Zero decline in admissions performance during peak PTO months
100% of inbound calls answered despite reduced human staffing
No increase in staffing costs
No need for temporary hires or shift reshuffling
Consistent call quality and caller experience
Instant routing of qualified admissions opportunities
Elimination of downtime caused by PTO
