Privacy Policy

PRIVACY POLICY
Effective as of June 15, 2025

RVK AI (“RVK,” “we,” “our,” or “us”) is committed to protecting the privacy and security of individuals who interact with our products, platform, and services. This Privacy Policy outlines the types of information we collect, how that information is used, the circumstances under which it may be disclosed, and your rights regarding that data.

By accessing or using any services provided by RVK AI, including our website at rvkai.com, you acknowledge that you have read and understood the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to all users of our website, services, and any related platforms or integrations. It governs our data collection, usage, and disclosure practices. It does not apply to third-party services or platforms not owned or controlled by RVK AI.

2. Information We Collect

RVK AI may collect information in the following categories:

a. Information You Provide Directly:

  • Identifying information such as name, company, email address, and phone number

  • Inquiry or support communications

  • Account setup and billing details (if applicable)

b. Automatically Collected Data:

  • Device and browser identifiers

  • IP address, geolocation (where applicable), time zone

  • Site interaction data (e.g., pages visited, time spent)

c. Customer Content and Call Data:

  • Audio recordings, transcripts, metadata, and contextual information processed through our platform

  • Information from integrated CRMs, EMRs, or analytics systems if explicitly authorized

d. Usage Analytics:

  • Feature usage, navigation patterns, and performance data collected through session tracking or analytics tools

3. Use of Information

We use collected information for purposes including but not limited to:

  • Operating, maintaining, and improving our services

  • Providing technical support and responding to inquiries

  • Analyzing usage patterns for performance, diagnostics, and product development

  • Ensuring compliance with applicable laws and contractual obligations

  • Communicating with users about updates, security notices, and product offerings

4. Legal Bases for Processing (Where Applicable)

Where required by law, we rely on one or more of the following legal grounds to process your information:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests (such as improving service quality and maintaining security)

5. Data Sharing and Disclosure

We do not sell personal data.

We may share data with third parties only in the following circumstances:

  • Service Providers: Trusted vendors who support our operations (e.g., hosting, analytics, communications) under strict confidentiality obligations.

  • Legal Compliance: Where required to comply with laws, court orders, or governmental requests.

  • Business Transactions: In connection with a merger, acquisition, asset sale, or similar transaction.

6. Data Security

RVK AI employs administrative, technical, and physical safeguards designed to protect data against loss, misuse, or unauthorized access. We cannot guarantee, however, that all data transmissions or storage are 100% secure.

Where sensitive or regulated data is involved, additional security protocols and agreements (including Business Associate Agreements where applicable) are available upon request.

7. Data Retention

We retain personal data for as long as reasonably necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or regulatory obligation. Upon request, we may delete or anonymize data, subject to applicable retention requirements.

8. Your Rights

Subject to local laws, you may have the right to:

  • Access the personal data we hold about you

  • Request correction, deletion, or restriction of your information

  • Object to certain types of processing

  • Withdraw consent where consent is the basis of processing

To exercise any of these rights, contact us at [email protected].

9. International Data Transfers

If you access RVK AI services from outside the United States, your data may be transferred to and processed in the U.S. or other jurisdictions where our infrastructure is located. We implement appropriate safeguards to ensure such transfers comply with applicable data protection laws.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any material changes will be posted to this page with an updated effective date. Continued use of our services after changes constitutes acceptance.

11. Contact Us

If you have questions, concerns, or data requests, please contact us at:

📧 Email: [email protected]